FAQ

Q: When will my order ship? 

A: Production & Processing Lead Times will vary (currently at 3-4 business days). Shipping information will be sent via email to the customer at the end of the processing time.

Q How long does shipping usually take?

A: Regional Shipping Time Estimates -

- EU & UK: 2-6 business days

- USA: 3-6 business days

- Canada: 4-7 business days

- Australia: 2-5 business days

- Brazil - 3-5 business days

- Japan - 3-5 business days

- Rest of the world: 6-10 business days

These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. 

If you need assistance tracking your order, please check out our Tracking Page

Q: How much is shipping going to cost?

A: Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout or visit our Shipping Rates Page for detailed shipping calculations as per product.

International Shipping: 

• All applicable custom fees, taxes and duties are the sole responsibility of the customer.
• It is at the sole discretion of custom agents to release your package. Customs agents may delay delivery of packages.
• For more information on customs and duties charges, please contact your local customs office.

Q: What happens if I have received damaged or incorrect merchandise?

A: If this happens, please contact our customer service at hi@thetattootribe.com We need your order number (#12345), a photo of the defective item and a description of the issue. If you received the wrong item, we also need a photo of the barcode on the bag of the product. We will refund or exchange the damaged / incorrect merchandise. 

Q: How do I return / exchange an item?

A: Please use our Returns Center. Just type in your email and order number, and mention the items you want to send back to us. If you are unsure about the process check our Returns & Refund Policy or contact: hi@thetattootribe.com 

Q: What if I need to change my address?

A: Once your order has been placed, we cannot make changes to your address anymore. If you made a mistake, or the the delivery was unsuccessful, please let us know, so we can send out your order again when it comes back to our warehouse.

Q: How do I cancel / change my order?

A: Sadly we are not able to cancel/edit any orders once they have been paid. Our manufacturing is operating automated to guarantee fast and error free shipping. However, you can exchange, or return items using our Returns Center

Q: How do I know if an item will be re-stocked after it has sold out?

A: All items released as Limited Editions will run only once and won't be restocked. Once an item is sold out it is gone forever. Most of our other products will be printed on demand and there won’t be an issue of running out of stock to begin with.

Q: How many promo codes can I apply to my order?

A: Only one promo code or deal can be applied per order. All Sale items are excluded from the use of promo codes.

 Q: How do I submit artwork to be reviewed for possible Tattoo Tribe Artist collaboration?

A: Please submit your artwork to hi@thetattootribe.com for us to review.

Q: Who do i ask questions, not mentioned here?

A: Please feel free to message hi@thetattootribe.com, we're happy to help you out !